But the core situation, Bennett argued, shouldn’t be the software program – it’s the mindset. “The most important issue amongst all is cultural change,” he mentioned. Take ACORD varieties, a staple within the property and casualty market. Brokers and brokers are used to manually re-keying information into a number of techniques. Introducing automation that bypasses this course of doesn’t simply imply new software program – it means upending workflows that employees have relied on for years. “That’s a change of workflow and a change of the best way of working inside that enterprise, and that… is an actual problem,” he mentioned.
