The Threat & Insurance coverage Training Alliance is proud to announce that Tiawanya S. Wiley, AIAM, Buyer Expertise Supervisor for Responsive Insurance coverage in Naples, Florida, has been named the 2025 Nationwide Excellent CSR of the Yr.
Chosen from a distinguished subject of 19 state winners, Tiawanya stood out for her deep dedication to shopper relationships and her forward-thinking method to integrating expertise in customer support. In her essay on balancing digital innovation with private connection, she shared:
“After I first entered the business, I spent hours processing and submitting paperwork. However now, with automation taking good care of routine duties, I’ve extra time to have interaction with shoppers. Whether or not it’s choosing up the telephone for a fast check-in or sending a private e mail or handwritten Birthday or Sympathy card, these moments construct belief and strengthen relationships. Expertise shouldn’t substitute private connections; it ought to ENABLE them!”
Tiawanya will obtain a $2,000 money award, a gold and diamond lapel pin, and her title shall be engraved on the Excellent CSR of the Yr sculpture displayed on the Threat & Insurance coverage Training Alliance headquarters. Her employer, Responsive Insurance coverage, will even obtain a scholarship in her honor.
The Alliance additionally acknowledges this yr’s nationwide finalists:
- Margaret Bleakney, CISR Elite, Amplified Insurance coverage – Westwood, Massachusetts
- Kyle Derosier, Cross Insurance coverage – Portland, Maine
- Jill Marie Hendrickson, CISR Elite, PMP, Navigator Truck Insurance coverage Company – Jenison, Michigan
- Jessica Parrott, CIC, CISR, CWCA, ACRA, The Insurance coverage Market – Laurel, Delaware
Every finalist receives a gold and garnet lapel pin and a $500 money award.
Since its inception, the Excellent CSR of the Yr Award has celebrated the dedication, professionalism, and private contact that outline the perfect in customer support throughout the insurance coverage business. Tiawanya’s achievement exemplifies the steadiness between innovation and human connection that continues to form the way forward for insurance coverage.
Be taught extra in regards to the Excellent CSR of the Yr competitors: https://www.riskeducation.org/outstanding-csr-of-the-year/
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Florida
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