A Bengaluru resident not too long ago used social media to spotlight what they declare are “fraudulent” practices by Blinkit. The consumer shared their expertise of ordering oil via the app as a part of a deal that marketed a further one litre at no cost. Nevertheless, upon supply, the promised free one-litre oil was not included.
“Ordered 5L + 1L oil from Blinkit. Marketed as 5L + 1L on the app for Rs 1072. Supply agent delivers solely 5L,” wrote the client, recognized as “Adventurous-Parsnip3,” in a put up shared on Reddit’s Bengaluru neighborhood.
The shopper detailed that after submitting a grievance, Blinkit responded with a suggestion of a Rs 100 coupon as compensation, considerably decrease than the worth of the lacking litre of oil.
“We raised a grievance with Blinkit and requested both give us the total order or take again the 5L. They now say that they are going to give a Rs 100 coupon in opposition to an merchandise that was 1072/6=Rs 178 as a result of it’s the utmost that their coverage permits,” the Reddit consumer defined.
The Redditor “Adventurous-Parsnip3″ additionally identified that Blinkit’s inside coverage doesn’t bind its clients.
“Coverage is an inside framework. The aim of a coverage is to set inside boundaries for decision. As a client, now we have nothing to do with the coverage that Blinkit administration applies. We’ve no contractual obligations in direction of the identical,” they said.
The consumer added, “They additional declare that 1L oil was free and therefore no worth might be ascribed to it,” whereas questioning the apply and asking, “What’s the recourse out there in opposition to such frauds?”
“Blinkit makes Rs. 178 extra on each unit offered for purchasers who don’t discover the fraud and Rs. 78 on each buyer who they get to agree,” the client elaborated.
The Redditor revealed that they escalated the matter by contacting Blinkit’s official help web page on X (previously Twitter), finally securing a refund of Rs 180.
“I’ve posted it to @blinkitcares on Twitter (X). Now they need to refund Rs. 175. Informed them that they’re going to refund 178.83 or nothing,” they shared in an replace.
In a follow-up put up, they added, “Obtained a Rs 180 refund from Blinkit after elevating the problems with @BlinkitCares on X. Apparently they’re doing me a giant favour as a ‘one-time particular permission’ to transcend the system. Oh, I really feel particular at this time.”
